Refund policy

You get a full refund. Write to us at hello@pawmemories.app with the email address you used to order.

For example, a photo appears rotated the wrong way, or the video doesn't play. We fix the problem and make your video again, free of charge. If that doesn't solve it, you get a full refund.

Please tell us within 14 days of delivery. After that, there is no refund for technical problems.

To make the video again we need your original photos, which are deleted automatically 72 hours after you upload them. If you tell us about a technical problem after that, we refund you in full, unless you'd like to upload the photos again so we can make a corrected video.

Your final video is made exactly from the preview you approved. After you pay, we can't change photos, their order, the music or the words. Please check everything in your preview first.

Write to us and tell us what happened. We look at every request personally and decide case by case.

Payments are handled by Lemon Squeezy, our merchant of record. Refunds go back to the card or payment method you used, through Lemon Squeezy. How long it takes to appear depends on your bank or card provider.

See also our terms of service and privacy policy.